Fekkai

How do I locate a product on the site?

Products available for sale on Fekkai.com are grouped by Fekkai Product Collections and Product Type, allowing you to find the products that meet your specific hair care and hair color needs. Please click on the "Products" link in the navigation to locate the desired collection. Click on any one of the available products to continue browsing. You may also find products on the site using our search function located at the top of all site pages. The site search function allows you to enter a key word or phrase (i.e. Color Care) listing all products that match.

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Can I use coupons or gift certificates for purchases on Fekkai.com?

Fekkai.com does not accept coupons of any type. Gift certificates may not be used for payment.

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Do you accept another currency besides US dollars?

No, all prices are in US dollars. Your credit card company will automatically do a currency conversion for you when you purchase from Fekkai.com.

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How does Fekkai protect my credit card and order information?

Fekkai.com values you as a customer and protecting you and your order information are of paramount importance to us. Sockets Layer (SSL) technology is used to protect all aspects of your transaction on the site.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Fekkai.com. To verify the security of your transactions and check the security of your connection; check at the lower left corner of your browser window after accessing the server. A closed lock (depending on your browser) indicates that the SSL is active. A second way to verify the secure status of your transaction is indicated in the URL of the pages upon which information is provided. When the first characters of the URL are "https" as opposed to "http" you are accessing a secure server. Whenever you are entering personal information you will be in a secure area of our store. The general information pages and items pages do not require you to supply information and therefore are not "locked".

If your browser or firewall does not permit communication through secure servers, you will not be able to place an order.

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What method of payment do you accept?

Fekkai.com accepts most major Credit Cards. We honor MasterCard, Visa, American Express, and Discover Card.

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When is my credit card charged for the order?

Your credit card will only be charged when the order ships from our warehouse.

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How will I be notified when my order ships?

When your order ships you will receive an acknowledgment via Email that confirms all of the details of your order and the date it shipped. This acknowledgment will include the items ordered, price, sales tax, shipping & handling charges, carrier tracking number if applicable and any information regarding items that may be unavailable.

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How are orders shipped?

Orders are shipped via FedEx or other carriers as needed. The method of shipment is based on the dollar value of the order, the weight of the order, the location being shipped to, and the delivery time selected by the customer. We offer 2nd Day and Next Day shipping options for an extra charge.

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What are the shipping charges?

For information about shipping charges, please view our Shipping Rates & Delivery Information page.

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When are orders shipped?

All in-stock merchandise is normally shipped from our warehouse within two business days of placing your order (excluding holidays and weekends). If the order was placed over a weekend or holiday, shipment will normally be made within two business days of placing your order. If an item is unavailable you will be notified.

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Where do we ship?

Fekkai.com ships within the 50 United States and to Puerto Rico.

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What is your return policy?

For information about returns, please view our Returns and Exchanges page.

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How do I update my personal information?

Please visit My Account. You will be asked to sign in with your Email and password. After signing in, select the type of information you would like to update. If you do not have an account, you may create one. We invite you to register and hope you enjoy your shopping experience.

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How is the information used?

Fekkai.com uses the information collected for the following purposes: to send information you have requested, such as information about us, promotional information about our products, or details of any offers or promotions; to assist us in improving our products, services or the content of our site; to contact you in connection with a contest or promotion; to send you products that you may have purchased on our site; or for our own internal marketing and research purposes. Fekkai.com will not sell, rent, or in any way intentionally disclose personal information that you provide to us on this site to any third party (other than Procter & Gamble and its affiliates), unless: 1) we are required to do so by law, regulation, warrant, subpoena or court order, or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Fekkai.com.

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With whom will the information be shared?

Fekkai.com will not sell, rent, or in any way intentionally disclose personal information that you provide to us on this site to any third party (other than Procter & Gamble and its affiliates), unless: 1) we are required to do so by law, regulation, warrant, subpoena or court order, or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Fekkai.com.

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Can I cancel my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process. It is not possible to cancel your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle cancellations. If you wish to cancel your order on the same day you have placed it, you may contact our Customer Service center by phone at 1-866-951-2231 Monday-Friday, 9:00am - 6:00pm Eastern Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.

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Can I change my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process.

It is not possible to change your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle changes. We suggest that if you wish to increase quantities or add items that you enter another order.

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Can I check my order status online?

Online order status is only available for orders placed on the web site. You can check your order's status by signing into Your Account. You will be asked to sign in with your Email and password.

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How does the order process work?

Once you have filled your shopping bag and checked out, you will receive an order confirmation by Email. The confirmation will include an Order Number, which you can use for reference if you have any questions. Your order will be processed and your credit chard charged during our next production cycle which is generally within 2 business days (excluding weekends and holidays). The order is picked, verified, packed and shipped to you. At the time your order ships your credit card will be charged for the total amount indicated on your order. You will also receive an acknowledgment via Email that your order is on its' way, including a tracking number where applicable.

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What does "backordered" mean in the status column in the shopping cart?

If the item status in your cart indicates an item is "backordered" it means that the item you ordered is temporarily out of stock and that it will be shipped to you once the stock has been replenished. It will usually take 2-3 weeks to receive your backordered item, depending on availability. You will not be charged for the item until it ships.

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Can I include a gift message or gift wrap my order?

No, Fekkai.com does not include a gift message or gift wrap orders at this time.

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